(4.4 / 5)14+ Ratings

Bigbasket Reviews

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Overall Rating

4.4

14 Reviews

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About Bigbasket

Bigbasket.com is India's largest online supermarket. It offers a staggering array of over 40,000 products from more than 1,000 brands. The platform provides a wide range of groceries and home needs, including the freshest of fruits and vegetables, top-quality pulses and food grains, dairy products, and hundreds of branded items.

In addition to groceries, Bigbasket also offers essential household cleaning products and the latest beauty and makeup trends. The platform has transformed the way people shop for groceries by providing a one-stop shop for daily needs.

Bigbasket serves over 10 million satisfied customers across 300+ cities and towns in India. It offers slotted delivery, allowing customers to choose the most convenient delivery slot. For those in need of immediate grocery needs, Bigbasket offers a service called bbnow, which ensures that your essentials are at your doorstep within 15-30 minutes. This service is available only in select cities.

In summary, Bigbasket.com is an online supermarket that has made online grocery shopping easy and convenient, offering a wide range of products and swift delivery times.

Bigbasket Pros & Cons

Pros of bigbasket.com:

Convenient Shopping: Highly convenient for grocery shopping, saving time and effort.
Fresh Produce: Fresh vegetables and fruits, with most seasonal items available for delivery.
Multiple Time Slots: Four time slots for home delivery, including same-day delivery options.
Cash on Delivery: Easy payment method, especially useful for products like vegetables and fruits where quality cannot be guaranteed.
Friendly Return Policy: No questions asked returns, with prompt refunds in case of delayed deliveries.
Notifications: Perfect notifications via email and SMS, keeping customers informed about their orders.
Deals and Promos: Ongoing offers, discounts, and deals on the home page, helping customers save financially.

Cons of bigbasket.com:

Delivery Issues: Frequent issues with delivery, including cancellations without notice and delayed deliveries.
Product Availability: Sometimes, items are unavailable or not delivered, which can be frustrating.
Quantity Issues: Incorrect quantities of items delivered, which can be a problem if customers order specific amounts.
Search Functionality: The search box does not always provide the items searched for, even if they are available in the menu.
Customer Service: Poor customer service, with many complaints about unresponsive helpline providers and unresolved issues.
Product Quality: Some customers have reported poor product quality, including items like besan with worms in it.
Environmental Concerns: The use of plastic trays for packing vegetables and fruits is a concern for the environment.

Bigbasket Coupon & Discount Codes

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Bigbasket Customer Reviews (14)

0/5

Marika Sultész

Verified Buyer

Jul 13, 2024

Ryan Carlson

Verified Buyer

Jul 12, 2024

Dirk Baader

Verified Buyer

Jul 11, 2024

Yasmin Woods

Verified Buyer

Jul 11, 2024

Perrin Babin

Verified Buyer

Jul 11, 2024

Peggy Vanderford

Verified Buyer

Jul 10, 2024

Jonathan Lopez

Verified Buyer

Jul 10, 2024

Alexis Foley

Verified Buyer

Jul 10, 2024

Jacob Stewart

Verified Buyer

Jul 10, 2024

Alice de Chateaub

Verified Buyer

Jul 10, 2024

Bigbasket Customer’s Q&A

No question yet

Bigbasket Features and Benefits

Bigbasket.com offers several key features and benefits:

Extensive Product Catalog: The platform provides a wide range of grocery products, including fresh fruits and vegetables, staples, dairy products, beverages, personal care items, household essentials, and more.
Search and Filter Options: Customers can easily find the products they need using the search and filter options.
Personalized Shopping Lists: Users can create personalized shopping lists for easier and faster shopping.
Express Delivery: For immediate grocery needs, Bigbasket offers a service called bbnow, which ensures delivery within 15-30 minutes.
Flexible Delivery Slots: Customers can choose the most convenient delivery slot for their orders.
Subscriptions and Scheduled Deliveries: Customers can subscribe to regular deliveries of certain products, ensuring they never run out of essentials.
Discounts and Offers: Bigbasket frequently offers discounts and special offers to its customers.
bbstar Membership Program: This program offers additional benefits such as cashback on successful delivery, no delivery charge on orders above Rs 600, reserved delivery slots, and exclusive promotions.
Mobile App and Website: Bigbasket offers a user-friendly mobile app and website for easy and convenient shopping.

These features and benefits make Bigbasket.com a comprehensive and convenient online grocery shopping platform.

Bigbasket Pricing

Bigbasket.com offers competitive pricing on a wide range of products. The platform frequently provides discounts and special offers to its customers, making grocery shopping more affordable.

In addition to regular discounts, Bigbasket also has a bbstar Membership Program. This program offers additional benefits such as cashback on successful delivery, no delivery charge on orders above Rs 600, and exclusive promotions.

Registration on Bigbasket.com is absolutely free, making it accessible for everyone to shop from the comfort of their homes.

Please note that product prices, vouchers, and promotions are city-specific and may change accordingly. For the most accurate and up-to-date pricing information, it's recommended to check the Bigbasket website or app.

Remember, Bigbasket offers free home delivery for all orders above Rs.1000. This can also contribute to overall savings when shopping on the platform.

In summary, Bigbasket.com offers competitive pricing, frequent discounts, and a membership program for additional benefits, making it a cost-effective choice for online grocery shopping.

Payment Method

Bigbasket.com offers several payment methods for the convenience of its customers:

Cash on Delivery (COD): Customers can pay in cash at the time of actual delivery of the product at their doorstep.
Credit and Debit Cards: Bigbasket accepts VISA, Mastercard, and Rupay credit and debit cards.
Paytm Food Wallet: This payment method is accepted only for food items.

These diverse payment options make shopping on Bigbasket.com a hassle-free experience. Please note that the availability of these payment methods may vary based on the delivery location.

Bigbasket FAQs

Bigbasket Alternatives

Here are some alternatives to bigbasket.com:

naturesbasket.co.in: An online supermarket offering the best online food & international grocery shopping experience in India.
amul.com: A well-known brand in India, offering a range of dairy products.
swiggy.com: Primarily a food delivery platform, it also offers grocery delivery in select cities.
freshtohome.com: Specializes in delivering fresh, chemical-free fish, antibiotic-free chicken, duck, and mutton.
jiomart.com: An online grocery platform offering a wide range of fruits, vegetables, baby care products, personal care products, and much more.
Blinkit: Provides a mobile e-commerce platform for online shopping and delivery of groceries, fruits, vegetables, cosmetics, electronics, and other daily needs.
Blue Apron: A grocery delivery company focused on providing customers with pre-measured ingredients and recipes to prepare meals at home.
Imperfect Foods: Sells wonky-looking produce, such as fruits and vegetables, at reduced prices through its online store.
Boxed: A mobile commerce company focused on delivering the big box club experience to mobile devices.
Grofers: An Indian online grocery delivery service. It provides products under categories such as groceries, fruits & vegetables, beauty & wellness, household care, baby care, pet care, bakery, and more.

These platforms offer a variety of services, from grocery delivery to meal kit services, providing a range of alternatives to bigbasket.com.

How To Open A Bigbasket Account?

To open an account on bigbasket.com, follow these steps:

Visit the bigbasket.com homepage.
Click on the "Register" link at the top right corner.
Fill in the registration form that appears with the required information.
Review the terms and conditions.
Provide your payment mode details.
Submit the registration information.

After these steps, the account should be successfully created. If there's anything else needed, feel free to ask.

Bigbasket Return Policy?

Bigbasket.com has a "no questions asked return and refund policy". If a customer is not satisfied with the quality or freshness of a product, it can be returned at the time of delivery. The delivery personnel will take the returned product back. A credit note for the value of the returned product will be issued, which can be used for future purchases. If a product needs to be returned after the delivery has been accepted, the customer support team can be contacted for assistance. This policy ensures a satisfactory shopping experience for all customers. If there's anything else needed, feel free to ask.